Returns - Return products to Kids-world
As a consumer, you have a 30 days right of cancellation once you receive the items from us.
Please note that you can only register returns through the return portal and we do not offer a return label from your country to our address, therefore you will need to arrange and cover any shipping costs associated with your return yourself.
You can combine products from different orders in one return shipment. If you wish to do so, please repeat steps 1-7 to register both returns and make sure to include a filled-in return form for each order.
Note: You must send the returned items within 14 days of you informing us.
How to register and return items:
Step 1: Go to the return portal
>> return portal <<
Step 2: Input your Order- or ticket number, and your E-mail and click on "Find order"
Step 3: Select the items you want/wish to return and the reason for returning them and click on "Continue"
Step 4: Select how you want/wish to get your refund
Step 5: Select how you want/wish to return your items and click on "Confirm"
Step 6: After completing the return portal, you will receive an email confirming that your return has been registered
Step 7: Purchase a return label, attach it to your package, and send it to our address*
Kids-world ApS - CVR: DK44169134
Smedevej 6
6710 Esbjerg V
Denmark
Note: When you submit the return shipment to the distributor, you will receive a return receipt, which you must keep until you have received your refund.
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* We do not accept COD (Cash on Delivery) packages, and we are not able to pick up packages sent without delivery. Please reuse our original packaging or pack the items in a new bag/box. All items must be returned in mint condition and original package. Stickers and tags must remain on the products. The products must not show signs of usage, be stained or smell incorrectly. DO NOT attach either the return label or the delivery note/return note directly to the original packaging of the product (the shoebox, the cardboard box belonging to the product, the plastic the product was wrapped in, etc.). You are responsible for returning the products to us. |
Get your money back
Once we have processed your return, you will receive a notification per email stating we have received your returned items and handled your request to return.
- As you are held responsible for the return shipment, we recommend that you get a receipt when handing it in.
Do you wish to exchange an item to another one?
If you want to exchange an item, we recommend that you place a new order for the desired item, while returning the original item to us. By doing so you’ll be assured that the new item is not sold out, before your return package has arrived at our location.
Once the returned items have been received and processed, you will be credited for the items.
Do you want to return a gift?
In case that you have received a gift purchased from us that you wish to return, simply follow our normal return process by using our return portal.
Complaint
A 24-month right of complaint is granted in accordance with the Danish Purchasing Act's rules for purchases of goods. This allows for the possibility of getting the item repaired, exchanged, refunded, or at a reduced price, depending on the circumstances. Any damage caused by the buyer will not be considered as part of the complaint process.
Complaint concerning errors and omissions must be notified Kids-world in a timely manner after you discover the error. Here, two months are considered reasonable.
We refund reasonable shipping costs if the complaint is justified.
How do I proceed?
Before taking any further steps, please contact us via email with a detailed description of the issue or error. It is crucial that you do not send the item to us until we have reviewed your case. Make sure to include two photos in your email - one clearly showing the specific problem and another displaying the overall condition of the product. This will enable our customer service team to properly assess the situation and guide you through the next steps.
We will email you once we have received your complaint.
If you have submitted an item for withdrawal or complaint, you will always receive an email when we have received the item. The email will give you information about the further process of processing your withdrawal/complaint.